Virtual Receptionist
For example, Dial 1 for Sales, 2 for technical support or 3 to leave a voicemail.
Our Features: Included With All Plans
Call groups
Including “follow me” hunt groups – make sure the right person answers the call.
Call transfers
Easily transfer calls to others in the office or to mobile phones with your system.
Music on hold
We can’t choose a great soundtrack for you but can give you hold music.
Call Pick-up
Pick up your colleagues' calls from you desk when they aren't at theirs
Time based routing
Control how your phones behave depending on time of day, year or demand.
Caller ID
Always know who’s calling and automatically block anonymous callers.
Voicemail and DDI
Each telephone can have their own voicemail and their own phone number.
Conference Calling
Mini conference call facility is available as standard allowing 3-way calling.
Soft Clients and Twinning
Use your PC, mobile or other devices as a company extension or twin it to your main handset.
Fax
Receive your Faxes to e-mail or carry on using your current fax machine
Notifications
You can get an email or text each time you receive a voicemail.
Really Useful features included: as standard
Reports
Understand your performance with automated reports and statistics.
Shared Voicemail
Share voicemail inboxes with other team members to increase response times.
Phone Buddy
Set do not disturb, call divert, pick up voice mails and more from our nifty little app
Additional functionality: optional extras
Call recording
We can offer call recording and storage if your industry requires this.
Enhanced Phone Buddy
Pick up Group Voice mails, see live data presence and much more
Call Queuing
Ideal if your business handles plenty of calls; make sure you never lose one again.
Wallboard
Ideal for seeing how your team is performing in realtime against KPIs.
Conference calling
If you need conference calls with more than three people we can help.
Video Calling
Call colleagues face to face from our phones that have video enabled